Filter Parent Group Change Requests | Generated by AI

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In ServiceNow, you can filter Change Requests to include your parent/assignment group above your current group. Here are a few approaches:

Option 1: Filter by Assignment Group Hierarchy If your groups have a hierarchical structure in ServiceNow:

• Add a filter for Assignment group → Parent → is → [Your Parent Group Name]
• Or use Assignment group → IN → [Your Group, Parent Group] to see both

Option 2: Use Group Membership

• Filter by Assignment group → CONTAINS → partial name that captures related groups
• For example, if groups are named like “IT-Support-L1” and “IT-Support-L2”, filter by groups containing “IT-Support”

Option 3: Create a Custom Filter

1. Go to Change > All
2. Click the filter icon
3. Add condition: Assignment group → is one of
4. Select your group and the parent group(s) you want
5. Save this as a personal or shared filter for quick access

Option 4: Use Dot-Walking (if your org structure supports it)

• Assignment group.parent → is → [specific parent group]
• Assignment group.parent.name → CONTAINS → [keyword]

Pro tip: You can also add a condition like AND Assignment group IS NOT [Your Current Group] if you only want to see the parent group’s changes without your own.

Does your ServiceNow instance have a specific group hierarchy structure I should know about to give you a more precise filter?

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