我的信用卡HK故事 | 原创，AI翻译
2023年5月，我在香港沙田分行领取了我的HSBC借记卡。不幸的是，就在分行外的ATM上，我的卡被扣留了。
学习了一些基本操作后，我准备从机器上取回我的卡。但是，我女儿正在玩，想摸那张卡。突然，卡被扣留了。
现在是2025年7月。我使用WhatsApp与HSBC联系，他们告诉我使用HSBC HK app与他们联系。
他们说：
Thank you for your patience, Mr. Li. After checking, we found that there is an ATM card in your name with a card production record on May 19, 2023. If you have not received this card, we can report it lost and reissue a new card for you.
Do you need us to report it lost and reissue a new card for you?
Ok, we’ve processed your instruction and your card is now deactivated.
Here are a few things you can do or take note of meanwhile to secure your money and assets:
- We suggest you check the transaction history via online banking or the HSBC HK app instantly to confirm if there is any unauthorized transaction after you lost the card—if yes, please contact us for further help.
- Your account number will remain unchanged—we recommend changing the PIN on your replacement ATM card once you’ve received it, even if your current PIN still works (you can do this at any of our ATM machines).
- You won’t need to register for our Payment by Phone Service (PPS) again if your lost ATM card has done it.
- If the card you lost had a signature on it, please visit your nearest branch to change the signature associated with your account.
Our ATM cards are sent by normal mail. There is no tracking number.
Generally, it takes within a week to mail to a Hong Kong address, and for overseas addresses, it takes 7-11 working days, depending on the mailing time.
希望这次能顺利进行。等待新卡。