Handling Accidents via Ping An App | Generated by AI
Question: Specifically, for Ping An car insurance, how to use their app to handle a car accident?
Answer:
Using the Ping An “Good Car Owner” App (平安好车主APP) for Car Accident Handling
Ping An Insurance’s primary app for car owners is called 平安好车主 (Ping An Good Car Owner). It provides one-stop services for reporting accidents, claims processing, damage assessment, and more. Download it from official app stores (App Store for iOS, or major Android stores like Huawei, Tencent, etc.).
Prerequisites
- Register and log in with your phone number.
- Bind your vehicle (add car plate number) and insurance policy for full access to claims features.
- For best results, ensure you have a Ping An car insurance policy.
Step-by-Step Process for Handling an Accident via the App
- Immediate Safety and Reporting:
- Ensure safety first: Move vehicles if possible, call 120 for injuries, 122 for police if needed.
- Open the 平安好车主 app.
- Go to the homepage or bottom navigation: Tap 办理赔 (Handle Claims) or 一键报案 (One-Key Report).
- Report the Accident (自助报案 / One-Key Report):
- Select 我要报案 (I Want to Report a Case).
- The app supports 24/7 online reporting.
- Provide details: Accident time, location, description, involved parties.
- If minor accident: Use 快处易赔 (Quick Processing and Easy Compensation) if available in your region (e.g., Shanghai and others).
- For single-vehicle: Confirm damage, take guided photos, generate accident info.
- For two-vehicle (both Ping An insured preferred): Both parties take photos as prompted, agree on fault, generate electronic agreement, then proceed to report.
- Upload photos of the scene, damage, license plates, etc.
- Damage Assessment (车损测算 / Smart Damage Calculation):
- In the claims section: Use 车损测算 feature.
- Take and upload photos of damaged parts (guided by app).
- AI quickly assesses damage, provides repair estimate, parts list, and even next-year premium impact.
- For simple cases: Complete loss assessment online without waiting for an inspector.
- Special Features for Faster Claims:
- 信任赔 (Trust Claim): If eligible (one person, one car, one quota based on driving history), self-claim within your credit limit – just upload photos and confirm payout (2 steps).
- 视频理赔 (Video Claims): Contact claims handler via app for live video inspection.
- 线上极速理赔 (Online Superfast Claims): Upload photos/docs, complete assessment and payout fully online.
- Track Progress:
- In 办理赔 section: View real-time case status, timeline (时光轴), pending tasks, and required documents.
- App shows inspector location/ETA if on-site needed.
- Submit Documents and Receive Payout:
- Upload any required materials (e.g., police report if involved).
- For eligible cases: “First payout, then repair” – get compensation quickly.
- Payout via bank transfer (fast for qualifying cases).
Additional Tips
- For complex accidents (injuries, disputes): Still call police (122) and hotline (95511), but use app to report simultaneously.
- Both parties Ping An insured: Simpler process, possible “each repairs own car” without police.
- App also offers roads rescue, repair shop booking, etc.
- Procedures may vary slightly by region; app will guide based on location.
This makes minor accidents handleable in minutes online, reducing wait times.
References:
- https://u.pingan.com/upingan/chexianlipei.shtml
- https://www.4008000000.com/help/hczEn/hczSyn.shtml
- https://baoxian.pingan.com/baoxianfuwu/lipeiliucheng.shtml
- https://app.xinhuanet.com/news/article.html?articleId=04b16ea51bb1fdf434bbae4a80c48939
- https://apps.apple.com/cn/app/%E5%B9%B3%E5%AE%89%E5%A5%BD%E8%BD%A6%E4%B8%BB-%E8%BD%A6%E6%9C%8D%E5%8A%A1-%E4%B9%B0%E4%BF%9D%E9%99%A9-%E5%8A%9E%E7%90%86%E8%B5%94/id796339836