How to Reassign Change Request Owners | Generated by AI
Changing the owner of a Change Request (CR) depends on the tool or workflow system you are using (for example, ServiceNow, Jira, HP ALM, or a custom ITSM tool). But the general process is usually similar across platforms:
1. Locate the Change Request
- Go to the Change Management or Requests section of your ITSM tool.
- Search for the CR by ID, title, or other filters.
- Open the CR’s detail page.
2. Find the “Owner” or “Assigned To” Field
- Most systems have a field like Change Owner, Assigned To, or Responsible Person.
- This field controls who is responsible for the CR.
- If you don’t see it immediately, check under Assignment or Ownership tabs.
3. Update the Owner
- Click Edit or Modify the CR.
- Change the value of Owner (or “Assigned To”) to the new person.
- This is usually done by selecting a name from a dropdown list of users.
- Save or submit the update.
4. Check Role/Permission Requirements
- Some systems restrict owner changes to specific roles (e.g., Change Manager, Admin).
- If you don’t have permission, you’ll need to request a Change Manager or Admin to update it for you.
5. Notify Stakeholders
- Best practice: add a comment or work note in the CR explaining why ownership changed.
- Notify the new owner, so they’re aware of the responsibility.
✅ Example (ServiceNow)
- Open the Change Request.
- In the “Assigned To” field, select the new user.
- Save the record.
✅ Example (Jira)
- Open the Change Request issue.
- Click the “Assignee” field.
- Select the new owner.
Do you want me to give you step-by-step instructions for a specific system (like ServiceNow, Jira, or HP ALM)?