xMatters Automates Incident Response Workflows | Generated by AI
Here’s a visual glimpse of xMatters in action—showcasing its intuitive UI for incident dashboards and alert management.
What Is xMatters?
xMatters is a service reliability platform designed for DevOps, SRE, IT Ops, and continuity teams. It enables automation of workflows, ensures infrastructure and applications stay up and running, and accelerates product delivery—all with the aim of improving customer satisfaction.(help.xmatters.com)
Key Capabilities
1. Workflow Automation & Incident Response
- Built around a no-code/low-code workflow builder (Flow Designer), xMatters lets you create and customize incident response workflows easily using templates or drag-and-drop components.(xMatters)
- Useful for reacting to deployments, infrastructure disruptions, or system alerts with automated actions and escalation paths.(xMatters)
2. Intelligent Alerting & Signal Management
- Filters out noise by correlating and suppressing redundant alerts, enabling focus on critical issues.(xMatters)
- Sends alerts to the right people based on skills, availability, on-call schedules, escalation policies, and device preferences.(xMatters)
- Enriches notifications with context from across systems—making it easier to infer the scope and severity of issues.(xMatters)
3. Analytics & Ongoing Improvement
- Features include detailed post-incident reports, “play-back” event timelines, and real-time service-level indicators.(xMatters)
- These insights help teams review performance, enhance accountability, and prevent recurring incidents.
4. Enterprise-Grade Infrastructure
- Globally available, secure cloud infrastructure compliant with ISO 27001 and NIST standards.(xMatters)
- Supports hybrid environments—cloud and on-prem—even behind firewalls.(xMatters)
- Offers role-based access control to align permissions with organizational needs.(xMatters)
5. Wide-Ranging Integrations
- Integrates with hundreds of tools across monitoring, ITSM, communication, and DevOps ecosystems—like Slack, Jira, ServiceNow, Dynatrace, Teams, New Relic, Azure, Google Cloud, and more.(xMatters, Appsource – Business Apps, help.xmatters.com)
- Especially notable is its integration with Dynatrace, where xMatters can act on automated root cause alerts to orchestrate remediation tasks.(Dynatrace)
6. Digital Operations Platform (Everbridge OEM)
- As part of the Everbridge Digital Operations Platform, xMatters extends its functionality to broader incident, risk, and event-response use cases—ideal for business continuity and resilience.(xMatters)
- Trusted by leading global organizations, with metrics like Kellogg’s reporting an 83% reduction in MTTR, 92% lower resource costs, and 99.99% alerting accuracy.(xMatters)
Who Benefits?
- DevOps & SRE Teams – Automate incident response within deployments and infrastructure monitoring.
- IT and Ops Teams – Streamline on-call rotations, alerting, and collaboration.
- Business Continuity/Resilience Teams – Centralize both digital and physical incident workflows through the Everbridge platform.
Summary
xMatters is a powerful, enterprise-ready platform that empowers organizations to:
- Automate incident workflows with minimal coding
- Reduce alert noise and target alerts efficiently
- Gain actionable visibility through analytics
- Scale securely across cloud and on-prem systems
- Seamlessly integrate with existing DevOps and IT tools
- Support both IT incidents and broader operational resilience needs
Let me know if you’d like to dive deeper into features like pricing tiers, specific use cases, or how xMatters stacks up against peers like PagerDuty or Opsgenie.
No need for tables—just ask away!