Smart Filters for Change Requests

Smart Filters for Change Requests | Generated by AI

Home 2026.02

Good thinking! Here are other effective filters to limit your Change Request search results:

Time-Based Filters:

Updated (last modified) - catches recent activity even on older changes
Planned start date or Planned end date - future/upcoming changes
Actual start/end date - recently executed changes
Closed date - recently completed changes

Status/State Filters:

State → IN → [New, Assess, Authorize, Scheduled, Implement] - active changes only
State → NOT IN → [Closed, Cancelled] - exclude completed
Approval status - pending, approved, rejected

Impact/Priority Filters:

Priority → is → [1-Critical, 2-High] - focus on urgent items
Impact → is → [1-High, 2-Medium] - significant changes only
Risk assessment level

Type/Category Filters:

Type → [Standard, Normal, Emergency] - narrow by change type
Category - specific technology area (Hardware, Software, Network, etc.)
Subcategory - even more specific

Requester/Involvement Filters:

Requested by - specific departments or users
Configuration item (CI) - changes affecting specific systems/apps you care about
Service - if your org uses service catalog integration

Combination Strategy: Most effective approach: Created in last 30 days + State is not Closed/Cancelled + Assignment group includes parent group

This gives you recent, active changes with broader scope without overwhelming results. What type of changes are you typically looking for?

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