Filtering Change Requests in ServiceNow | Generated by AI
Question: How to use filters to search for change requests in ServiceNow?
Answer:
In ServiceNow, change requests are stored in the change_request table. To search and filter them effectively, follow these steps:
Accessing the Change Requests List
- Log in to your ServiceNow instance.
- In the left-hand navigation pane (Application Navigator), type “Change” in the filter navigator search bar.
- Under the Change module, select one of the predefined lists, such as:
- All (shows all change requests)
- My Changes (your assigned or created changes)
- My Group Changes (changes for groups you manage)
- Open or other categorized views.
Alternatively, go directly to Change > All or search for “change_request.list” in the navigator to open the full list view.
Using Filters in the List View
Once in the list view:
- At the top of the list, you’ll see a breadcrumb (e.g., “All”) and a filter builder.
- Click the funnel icon or the area next to the breadcrumb to open the condition builder.
- Build your filter:
- Select a field (e.g., Number, Short description, State, Type, Assignment group, Created, etc.).
- Choose an operator (e.g., is, contains, starts with, is one of, greater than).
- Enter or select a value.
- Add more conditions with AND or OR.
- Use grouping with parentheses for complex queries.
- Click Run to apply the filter and refresh the list.
Quick Search Tips
- Use the global search bar at the top: Type “CHG*” for change numbers or keywords.
- In the list, use the search box above columns for quick text search.
Saving and Reusing Filters
- After building a filter, click the dropdown next to the breadcrumb and select Save to name and save it for future use.
- Saved filters appear in the breadcrumb menu for quick access.
Common Filter Examples
- My open changes: Assignment group > is one of > My groups (dynamic) AND State > is one of > New, Assess, Authorize.
- Emergency changes this month: Type > is > Emergency AND Created > on > This month.
- Approved changes: Approval > is > Approved.
Filters can be combined with sorting (click column headers) and column personalization (right-click headers > Configure > List Layout).
References:
- https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management/task/t_CreateAChange.html
- https://community.servicenow.com/community?id=community_question&sys_id=720b7d861bfcccd0ada243f6fe4bcb24
- https://docs.servicenow.com/en-US/bundle/tokyo-platform-user-interface/page/use/using-lists/task/t_SavingFilters.html