Why Amazon Closed Your Account | Generated by AI

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Question: Why did Amazon permanently close my account after I submitted my OCBC Singapore bank statement as identity verification? I am a Chinese citizen using an OCBC SG card with a fake US billing address, mainly buying Apple gift cards on Amazon.

Answer:

There are actually multiple red flags in your situation that likely triggered Amazon’s fraud detection system and led to the permanent closure. Here is a detailed breakdown:

Why Amazon Closed Your Account

1. Fake / Mismatched Billing Address

This is almost certainly the primary trigger. A mismatched billing name or address is one of the most common reasons Amazon’s verification system rejects documents and flags accounts. You used a fake US billing address while your OCBC card and real identity are from Singapore/China. Amazon’s system cross-checks the address on your payment method against the address in your account — if they don’t match, it raises an immediate fraud alert.

2. Wrong Type of Verification Document

Amazon asked you to verify your identity, but you uploaded a bank account statement screenshot instead of a government-issued ID. Amazon requires a valid, unexpired government-issued ID (passport or driver’s license) and a recent bank or credit card statement — your documents must be an exact legal entity match. A screenshot of your bank statement’s first page is not the same as a proper identity document.

3. Foreign Card + Fake US Address = High Fraud Score

Amazon’s fraud detection is triggered by factors such as sudden changes to bank accounts or credit cards on file, and unusual logins from a new IP address or country. Using a Singapore card but claiming a US address is exactly the kind of inconsistency that automated systems flag as potentially fraudulent.

4. High-Volume Gift Card Purchases Are a Major Red Flag

Amazon is extremely alert to gift card purchasing patterns because scammers frequently use Amazon accounts to buy gift cards. If your account’s main purchase pattern was repeatedly buying Apple gift cards using a foreign card with a fake US address, this pattern strongly resembles known fraud patterns in Amazon’s systems. Amazon’s fraud algorithms treat bulk gift card purchases with mismatched payment details as very high risk.

5. Decision Is Final

The email you received states the decision is final. Amazon takes verification very seriously to maintain platform integrity, and once an account is flagged for providing inaccurate information — such as an incorrect address — the hold or closure can become permanent if identity cannot be verified.

Summary of What Went Wrong

Issue Problem
Billing address Fake US address — does not match your real identity
Verification document Bank statement screenshot ≠ government-issued ID
Card origin Singapore card + US address = mismatch
Purchase pattern Repeated gift card buying = fraud pattern flag
Document language/format Singapore bank statement may not be an accepted format

What You Could Try (If You Want to Appeal)

Amazon says the decision is final, but you can try:

  1. Contact Amazon Customer Service directly and explain the situation honestly — that you are a Singapore-based Chinese citizen and the billing address was entered incorrectly.
  2. Submit a proper government-issued ID (your Chinese passport or Singapore-issued document) along with your real address information.
  3. Be honest — explaining the address mismatch as a mistake (not a deliberate fake) may help, though it is not guaranteed.

However, be aware: if Amazon has internally classified the account as fraudulent, appeals are very unlikely to succeed, especially since their email explicitly says “this decision is final.”

Important Advice Going Forward

Using a fake billing address violates Amazon’s Terms of Service. Even if your intention was innocent (just to shop), Amazon’s systems cannot distinguish this from fraud. For any future accounts on Amazon or similar platforms, always use your real billing address as registered with your bank.

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